Return and Exchange Policy
We're here for you!
We are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return or exchange the products according to the terms and conditions below.
Terms for Returns and Exchanges
- Return Period: You have 30 days from the date of receipt of your order to request a return or exchange.
- Product Condition: Products must be returned in their original condition, unworn, unwashed and with all tags attached.
- Exclusions: Sale items or personalized products cannot be returned.
Return Procedure
- Return Request: Contact our customer service at info@joyfullshop.it to start the return process.
- Shipping Instructions: We will provide you with a return label and instructions on how to ship the product back.
- Shipping Costs: Return shipping costs are the responsibility of the customer, except for shipping errors on our part.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically credited to your original payment method. Processing times may vary depending on your bank.
Changes
If you wish to exchange a product for another (different size or color), we invite you to follow the return procedure to return the original product and then place a new order for the desired item.
Contact us
If you have any questions about our return and exchange policy, please feel free to contact us. We are here to help!
Email: info@joyfullshop.it
Phone: +39 333 2455925
